Randy Chandler
Chuck E. Cheese offers a Play Pass system that allows customers to play games at participating locations in the United States. The Play Pass is a card with a radio frequency identification chip that can activate selected games inside Chuck E. Cheese. Each game requires a specified number of Play Points or time remaining on the card. Play Points can be purchased and added to the Play Pass card, and these points do not expire. Additionally, Chuck E. Cheese offers Fun Pass memberships that provide unlimited visits, daily gameplay, exclusive discounts, and surprise offers. The Fun Pass includes Play Points, discounts, and other benefits, and can be purchased as a 2-month pass or a monthly plan.
| Characteristics | Values |
|---|---|
| Points Expiry | Play Points do not expire but are reset daily. |
| Redemption | Redeem Play Points at the Prize Store. |
| Play Pass Card Expiry | Play Pass Cards do not expire. |
| Play Pass Card Loss | Chuck E. Cheese is not responsible for lost, stolen, or damaged Play Pass Cards. |
| Play Pass Card Transferability | Play Pass Cards are non-transferable. |
| Play Pass Card Refundability | Play Pass Cards are non-refundable and will not be redeemed for cash. |
| Play Pass Card Activation | Play Pass Cards can be activated at the "home" location or the initial store of purchase. |
| Play Pass Card Purchase | Play Pass Cards can be purchased online or in-store. |
| Play Pass Card Types | Play Pass Cards are available as a 2-month pass or a monthly plan. |
| Play Pass Card Games | Play Pass Cards are valid for all games and attractions that accept Play Passes, except trampolines and crane games. |
| Play Pass Card Points | Play Pass Cards can be loaded with points, which are deducted when playing games. |
| Play Pass Card Time | Play Pass Cards can be loaded with time, which is paused when eating or taking a restroom break. |
What You'll Learn
Do Play Points expire?
According to the Chuck E. Cheese website, Play Points do not expire. They are stored on your Play Pass card and are not subject to a maintenance fee. However, it is important to note that Play Points are valid for all games and attractions that accept Play Passes, excluding trampolines and crane games.
Additionally, while Play Points do not expire, any unused Play Points from a previous visit will not roll over to the next visit. For example, if an individual uses 200 out of their 250 Play Points during their first visit, the remaining 50 Play Points will not be available during their second visit. Instead, they will receive a fresh batch of 250 Play Points for their second visit, which will also expire at the end of the day if unused.
It is also worth mentioning that the Fun Pass benefits, which include Play Points, are only valid for a specific period, such as two months from the purchase date. After this period, the Fun Pass and its associated benefits will expire.
Furthermore, the Play Points on the Play Pass card are linked to the specific card. If the card is lost, stolen, or damaged, the Play Points on that card will be lost as well. Chuck E. Cheese is not responsible for lost, stolen, or damaged Play Pass cards, and the Play Points cannot be transferred to a new card.
In summary, while Play Points themselves do not expire, they are valid only for the day and any unused points do not roll over to the next visit. The Fun Pass benefits, including Play Points, are also only valid for a specific period before they expire. It is important for individuals to keep their Play Pass cards safe and secure to avoid losing their Play Points in case of loss, theft, or damage.
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Can I combine Play Points from multiple cards?
Yes, you can combine Play Points from multiple Play Pass cards onto a single Play Pass. The card used to transfer Play Points will have a zero balance after the transfer but will remain active for additional recharges with no extra cost.
To combine Play Points, you can either approach an authorised employee or use the kiosks at the participating locations.
Please note that Play Points can only be combined from one card to another if both cards are registered to the same person.
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How do I check my Play Points balance?
To check your Play Points balance, you can go to an authorised employee, use the kiosks throughout the participating locations, or check the Play Pass page on the Chuck E. Cheese website.
Your Play Points balance displayed at each game will only show your Play Points balance for the Play Points type used and may not reflect your entire Play Points balance on your Play Pass.
You can also check your Play Points balance in the Chuck E. Cheese Rewards app. Open the app, visit the 'Rewards' panel (found under the 'More' section), and select the benefit you want to use. Click 'Redeem' and show the redeemable to a cast member at the front counter.
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What happens to my E-Tickets if I don't use all my Play Points?
If you don't use all your Play Points at Chuck E. Cheese, the remaining points will expire at the end of the day. However, the E-Tickets you earn from playing games will be saved on your Play Pass card or band and can be redeemed for prizes during your next visit. These E-Tickets do not have a cash value and cannot be refunded, exchanged, or transferred.
The number of Play Points you receive depends on the type of Fun Pass you have: Bronze (40 Play Points per visit), Silver (100 Play Points per visit), or Gold (250 Play Points per visit). With the Fun Pass, you can visit Chuck E. Cheese as many times as you want within the validity period and enjoy unlimited games and exclusive discounts.
It's important to note that the Fun Pass has different options: the 2-Month Fun Pass and the Monthly Membership. The 2-Month Fun Pass lasts for two months from the date of purchase, while the Monthly Membership requires a minimum commitment of 12 months before you can cancel.
In addition to Play Points, the Fun Pass also offers discounts on food, beverages, and extra game play. These benefits can be accessed through the Chuck E. Cheese mobile app, where you can find the 'Rewards' section to redeem your benefits.
To summarise, while unused Play Points expire daily, your E-Tickets will remain on your Play Pass card or band, allowing you to accumulate them over multiple visits and redeem them for prizes at the Merchandise Counter.
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Can I use my Play Pass at any Chuck E. Cheese location?
The Play Pass is a card with a radio frequency identification chip that can activate selected games inside Chuck E. Cheese. The Play Pass can be used at participating locations in the United States.
The Fun Pass is a type of Play Pass that offers two purchase options: a 2-month pass or a monthly plan. Both options include Play Points, discounts, and other benefits. The Fun Pass can be used at any Chuck E. Cheese in the United States, with a few exceptions.
After the first visit, Fun Pass benefits can be used at any participating location. If purchased online, the Fun Pass must be processed and activated at the "home" location selected when the pass was purchased. If purchased in-store, the Fun Pass must be redeemed and activated at the location of purchase.
Play Points do not expire and are stored on the Play Pass. However, Play Points must be used on the same day as they are added to the card.
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Frequently asked questions
The Play Points you purchase do not expire and are not subject to a maintenance fee. They are stored on your Play Pass and can be saved for another visit. However, Play Points for the Fun Pass reset overnight, every night.
You can check your Play Points balance by going to an Authorized Employee, kiosks throughout Participating Locations, or on the Play Pass page on the Chuck E. Cheese website.
Yes, you may combine Play Points from any number of Play Pass cards onto one Play Pass.
No, the benefits are tied to your account and cannot be transferred or shared outside of your household.
The Play Pass can be used only at Participating Locations in the United States. After your first visit, you can use your Fun Pass at any participating location.
