Contacting Chuck E. Cheese's Customer Service: All You Need To Know

If you have a query about Chuck E. Cheese, there are several ways to get in touch with the company. You can contact the Guest Relations team by email at guestrelations@cecentertainment.com or by calling 888-778-7193. The team is available from Monday to Friday, 8 a.m. to 5 p.m. CT. You can also reach out to the company's Marketing Department by phone, email, or post. Alternatively, you can check out the FAQ page on the Chuck E. Cheese website to see if your question has already been answered.

Contacting Chuck E. Cheese's Guest Relations team

The Guest Relations team at Chuck E. Cheese can be contacted via email or phone. The email address for the Guest Relations team is guestrelations@cecentertainment.com. The phone number is 1-888-778-7193.

The Guest Relations team is available Monday to Friday, from 8 a.m. to 5 p.m. (CT) and can be expected to respond to email inquiries within 72 hours.

If you have any questions or concerns, Chuck E. Cheese encourages you to contact their Guest Relations team before contacting your credit card issuer.

The postal address for Chuck E. Cheese is:

CEC Entertainment, LLC.

1707 Market Place Blvd., Suite 200, Irving, TX 75063.

The Marketing Department can also be reached via phone at 972-258-8507 or email at marketing@cecentertainment.com.

Contacting Chuck E. Cheese by phone

There are several ways to get in touch with Chuck E. Cheese by phone. The company provides a phone number for its Guest Relations team, which can be reached on 1-888-778-7193. This line is open from Monday to Friday, 8 am to 5 pm CT.

If you are a member of the press, you can call the Media Relations team on 972-258-8507. This number is also listed as the main contact number for CEC Entertainment, the parent company of Chuck E. Cheese.

For issues regarding privacy, data, or marketing, you can call the Marketing Department at Chuck E. Cheese's headquarters in Texas on 972-258-8507.

Additionally, if you have any questions or concerns regarding your personal information, you can contact the company's US-based third-party dispute resolution provider for free at privacy@privo.com.

Contacting Chuck E. Cheese by email

To contact Chuck E. Cheese by email, you can use one of the following email addresses, depending on your query:

For general customer service queries:

Email: [email protected]

For media relations (press inquiries only):

Email: [email protected]

For collaboration requests:

Email: [email protected]

For the online store:

Email: [email protected]

Please note that for customer service queries, Chuck E. Cheese aims to respond to email inquiries within 72 hours. If your query is urgent, you may prefer to call the Guest Relations team on 1-888-778-7193. They are available from Monday to Friday, 9 a.m. to 5 p.m. (CT).

Contacting Chuck E. Cheese by post

If you would like to contact Chuck E. Cheese by post, you can send your mail to the following address:

CEC Entertainment, LLC.

1707 Market Place Blvd., Suite 200

Irving, TX 75063

This address can be used for customer service requests, as well as for media and collaboration requests.

When sending your mail, be sure to include your first and last name, address, phone number, and an email address. If you have an account with Chuck E. Cheese, you must also provide your account information. This information is necessary for Chuck E. Cheese to verify your identity and respond to your request.

Please note that the processing time for postal mail inquiries may vary, and you may experience a delay in receiving a response.

Contacting Chuck E. Cheese's Marketing Department

If you need to get in touch with the Chuck E. Cheese Marketing Department, there are a few ways to do so. The Marketing Department can be contacted via mail, phone, or email.

The Marketing Department's contact information is as follows:

Attn.: Marketing Department

1707 Market Place Blvd., Suite 200, Irving, TX 75063

Phone number: 972-258-8507

Email address: marketing@cecentertainment.com

The Marketing Department can be reached Monday through Friday from 9 a.m. to 5 p.m. Central Time. It's important to note that this line is not monitored 24/7, so there may be a delay in response.

Additionally, for press inquiries, there is a separate media relations email address: media.relations@cecentertainment.com.

For other general inquiries or customer support, you can reach the Guest Relations team at 1-888-778-7193 or via email at guestrelations@cecentertainment.com. They are available Monday through Friday from 8 a.m. to 5 p.m. Central Time, and you can expect a response to your email inquiries within 72 hours.

Frequently asked questions