Kamil Perry
If you need to cancel your reservation at Chuck E. Cheese, the deposit you made is non-refundable. However, the deposit can be used towards a new reservation within one year of the original party date. You can cancel and/or reschedule your reservation at any time.
| Characteristics | Values |
|---|---|
| Reservation cancellation policy | Once a birthday deposit is made, it is non-refundable. However, if you need to cancel your reservation, the deposit can be used toward a new reservation within one (1) year of the reserved date of the party that was cancelled. |
| Reservation cancellation procedure | You can make changes to your reservation easily on the Chuck E. Cheese website. All you need is your confirmation number and reservation date OR email address. Please note that date and time changes are subject to availability. |
What You'll Learn
Reservation deposits are non-refundable
If you have made a reservation for a birthday party at Chuck E. Cheese, please be aware that the $50 deposit you paid to secure your booking is non-refundable. This means that if you need to cancel your reservation, you will not get your deposit back. However, your deposit can still be put towards another reservation within one year of the original party date. So, if you need to cancel, be sure to let us know as soon as possible so that we can work with you to find another date that works for you.
It is important to note that the deposit is separate from the total bill for your party. The deposit will be applied towards the total cost of the party on the day of the event. This means that you will only need to pay the remaining balance on the day of the party, as the deposit will have already been accounted for.
Additionally, it's worth mentioning that the deposit is non-transferable. This means that if you need to change the date or time of your reservation, the deposit will still be applied to the original reservation and cannot be transferred to the new one. However, you are still able to make changes to your reservation at any time, subject to availability.
In the event that you need to cancel your reservation and do not plan on rescheduling, please note that your deposit will be forfeited. This is in accordance with our cancellation policy, which states that all deposits are non-refundable. This policy is in place to ensure that we can adequately plan and prepare for the high demand for our party packages.
Overall, while the deposit for a birthday party reservation at Chuck E. Cheese is non-refundable, there is flexibility in rescheduling your reservation and applying the deposit to a new date within one year of the original party date.
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The deposit can be used for a new reservation within a year
If you need to cancel your reservation at Chuck E. Cheese, the deposit can be used towards a new reservation within a year of the original party date. This is the case even though the deposit is non-refundable. So, if you need to cancel, you won't lose out—you can simply apply the deposit to another party at a future date. This is a great option if your plans change unexpectedly, or you're not yet sure of your new party date.
The deposit can be applied to any new reservation within a year. So, if you know your new date, you can go ahead and book that in, safe in the knowledge that your deposit will be honoured. You can book a birthday party reservation up to 60 days in advance, and as little as 24 hours before the party. So, you have plenty of flexibility when it comes to choosing a new date.
The deposit will be applied to your new party total on the day of the party. This is the case whether you choose the Fun, Mega, or Ultimate party package. It's important to remember that the deposit is non-refundable, so it can only be used towards a new reservation, not withdrawn.
If you need to cancel your reservation, get in touch with the Guest Relations team by email or phone. They are available Monday to Friday, 8 am to 5 pm.
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Cancel via the website
To cancel your reservation via the Chuck E. Cheese website, start by logging into your account. You will need your confirmation number and reservation date, or the email address associated with your account.
Once you are logged in, navigate to the "Reservations" or "Bookings" section of the website. Here, you should see a list of your upcoming reservations. Find the reservation you wish to cancel and select the "Cancel" or "Modify" option. Follow the prompts to complete the cancellation process.
Please note that while Chuck E. Cheese allows reservations to be cancelled or rescheduled at any time, the $50 deposit is non-refundable. However, if you need to cancel your reservation, the deposit can be used towards a new reservation within one year of the original reserved date.
In addition to cancelling via the website, you may also be able to cancel your reservation by calling the Chuck E. Cheese customer support line or by visiting the store location where you made the reservation.
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Contact Guest Relations to resolve issues
If you need to cancel your reservation, the deposit can be used toward a new reservation within one year of the original party date. The billing descriptor you will see on your credit/bank statement will be portrayed as "CHUCK E CHEESE DEPOSIT".
If you have any issues or concerns with the services provided by Chuck E. Cheese, you can reach out to their Guest Relations team via email at [email protected] or by calling 888-778-7193. They are available Monday to Friday from 8 a.m. to 5 p.m. CT. Please note that there is a 72-hour response time for email inquiries.
When contacting Guest Relations, it is recommended that you provide relevant details such as your name, contact information, reservation details, and a clear explanation of the issue you are facing. This will help the team understand your situation and provide a timely and effective resolution.
Additionally, if you have any questions or concerns regarding your personal information, you can reach out to Customer Support at [email protected] or by using the postal address provided on the Chuck E. Cheese website.
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No-shows and guest count changes
While Chuck E. Cheese cannot guarantee that you can add additional guests prior to the party, they suggest holding for the maximum number of guests you plan to invite. You can always lower the number of guests up to 24 hours before the party.
If you need to cancel your reservation, the non-refundable deposit can be used toward a new reservation within one year of the original party date.
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Frequently asked questions
Once the deposit is made, it is non-refundable. However, if you need to cancel your reservation, the deposit can be used towards a new reservation within one year of the original reservation date.
You can cancel your reservation at any time. To do so, contact the store where you booked your reservation.
No, you will not lose your deposit if you cancel your reservation. Although the deposit is non-refundable, it can be used towards a new reservation within one year of the original reservation date.
Yes, you can reschedule your reservation at any time. To do so, contact the store where you booked your reservation.
If you are outside the one-year window, you will not be able to use your deposit towards a new reservation. However, you can still cancel your reservation at any time.
