Terminating Your More Cheese Account: A Step-By-Step Guide

Chuck E. Cheese's Fun Pass is a subscription service that offers unlimited visits, daily gameplay, exclusive discounts, and surprise offers. The Fun Pass can be purchased as a 2-month pass or a monthly plan. The monthly plan requires a 12-month commitment, after which it can be cancelled anytime. To terminate your Fun Pass account, you must follow the online cancellation procedure as cancellations cannot be made over the phone or at a physical location.

Cancelling after the minimum term

Cancelling your Chuck E. Cheese More Cheese Account after the minimum term is a straightforward process. Here are the steps you need to follow:

• Understand the Minimum Term: The minimum term for the Monthly Membership is 12 months, during which you cannot cancel the account. This is specified in the terms and conditions that you agreed to when signing up for the account.
• Timing of Cancellation: You can only cancel your account after the 12-month minimum term has ended. If you wish to cancel, you must give notice of cancellation at least 15 days before the date of the last monthly payment. For example, if your monthly payments are due on the 15th of each month and you want your last payment to be on April 15th, you must cancel no later than March 31st.
• Online Cancellation: Chuck E. Cheese has specified that monthly memberships can only be cancelled through their online cancellation procedure. You cannot cancel over the phone, by mail, email, fax, or in person at the restaurant. The exact URL for the cancellation procedure is not provided, but it is likely accessible through your account on their website or mobile app.
• No Termination Fees: According to their terms and conditions, if you cancel your monthly membership after the minimum term, you can do so free of charge. There are no termination fees for cancelling after the initial 12-month commitment.
• Pre-paid Cards: Chuck E. Cheese mentions that they do not accept pre-paid cards for monthly memberships. If you used a pre-paid card to sign up, you may need to switch to a regular credit card before attempting to cancel.
• Automatic Renewal: After the minimum term, your monthly membership will renew each month until you cancel it. Chuck E. Cheese will provide you with 30 days' notice prior to auto-renewal. Ensure that you cancel your membership before the next auto-renewal date to avoid unintended payments.
• Refund Policy: It is important to note that Chuck E. Cheese has a no-refund policy for their Fun Pass memberships. Even if you cancel after the minimum term, you will not receive a refund for the previous payments made during the initial 12-month commitment.

Cancelling before the minimum term

Cancelling your Chuck E. Cheese More Cheese Account before the minimum term is a straightforward process, but there are a few important things to keep in mind. Here are the key details you need to know about cancelling your account before the 12-month minimum term:

• Cancellation Procedure: It's important to note that you cannot cancel your Monthly Membership during the Minimum Term. The cancellation can only take place after the Minimum Term has ended. This means you need to fulfil your commitment to stay in the program for at least 12 months.
• Notice Period: If you decide to cancel your account after the Minimum Term, you must give notice of cancellation at least 15 days before the date of your last monthly payment. For example, if your payments are due on the 15th of each month and you want your last payment to be made on April 15th, you must cancel no later than March 31st. Make sure not to submit your cancellation notice more than 60 days before the end of the Minimum Term.
• Cancellation Method: Chuck E. Cheese has specified that cancellations cannot be made over the phone, by mail, email, fax, or in person at the restaurant. The only accepted method of cancellation is through their website. You will need to follow their online cancellation procedure, which involves going to a specific cancellation URL. This URL can likely be found on their website or in your account settings.
• Automatic Renewal: Your Monthly Membership will automatically renew each month after the Minimum Term unless you cancel it. Chuck E. Cheese will provide you with a 30-day notice before the auto-renewal takes place. It is your responsibility to ensure that you cancel your account before the next billing cycle to avoid unintended charges.
• Termination Fee: If you decide to cancel your Monthly Membership before the end of the Minimum Term, you will be subject to a termination fee. This fee is equal to the total amount of monthly payments that would have been due from the date of cancellation until the end of the Minimum Term. This termination fee will be charged to the card associated with your account.
• Security Deposit Refund: If you provided a security deposit when signing up for the Monthly Membership, you may be eligible for a refund. To receive a full refund of your security deposit, you must fulfil certain conditions outlined in the Terms and Conditions. These conditions include cancelling your account according to the Cancellation Procedure, paying all amounts owed, maintaining active Monthly Memberships for all members, and not having any passes revoked or suspended.

Remember, it is always a good idea to carefully review the Terms and Conditions of any agreement before cancelling your account. Make sure you understand your rights and obligations to avoid unexpected fees or complications.

Online cancellation procedure

To cancel your Chuck E. Cheese More Cheese account online, you must follow the procedure outlined in the Fun Pass Terms & Conditions. Here is a step-by-step guide:

• Timing of Cancellation: It is important to note that you can only cancel your account after the minimum term of 12 months has ended. If you wish to cancel after this period, you must give notice of cancellation at least 15 days before the date of the last monthly membership payment you intend to make. For example, if your monthly payments are due on the 15th of each month and you want your last payment to be made on April 15, you must cancel no later than March 31.
• Cancellation Method: To give your cancellation notice, go to the cancellation URL provided in the Fun Pass Terms & Conditions. You cannot cancel your account by telephone, mail, email, fax, or in person at the restaurant. The online cancellation procedure is the only accepted method.
• Auto-Renewal Notice: Chuck E. Cheese will provide you with a 30-day notice prior to auto-renewal of your membership. This gives you a window of opportunity to cancel before the next billing cycle if you wish to do so.
• No Telephone, Mail, or In-Person Cancellation: It is important to emphasize that Chuck E. Cheese will not accept cancellations made over the phone, by mail, or in person at their locations. The online cancellation procedure is mandatory and must be followed to effectively terminate your account.
• Membership Deactivation: If you fail to make payments or violate the terms of the agreement, Chuck E. Cheese may suspend or deactivate your membership. In such cases, you will need to resolve any outstanding payments or address the violation to reinstate your membership.
• Refund Policy: Refunds are not explicitly mentioned in the context of the online cancellation procedure. However, it is stated that if Chuck E. Cheese terminates your account without cause, they will refund or issue store credits equal to the balance of Play Points or time purchased/held in your account, minus any amounts owed to them.

By following these steps, you can effectively terminate your Chuck E. Cheese More Cheese account online after the initial 12-month minimum term has been completed.

Termination fee

If you decide to cancel your Chuck E. Cheese Monthly Membership before the end of the minimum 12-month term, you will be required to pay a termination fee. This fee is equal to the total of the remaining monthly membership payments that would be due from the date of cancellation until the end of the minimum term. For example, if you cancel your membership after 6 months, you will be charged a termination fee equivalent to 6 months' worth of membership fees. This termination fee will be charged directly to the card associated with your account.

It is important to note that you are not permitted to cancel your monthly membership until the end of the minimum 12-month term. If you attempt to cancel early, you will be subject to the termination fee. However, after the minimum term is complete, you can cancel your membership at any time free of charge.

In addition to the termination fee, you are still responsible for paying all outstanding obligations incurred during your membership prior to the effective date of cancellation. This includes any monthly membership payments, taxes, processing fees, and other charges outlined in the Chuck E. Cheese Fun Pass Terms & Conditions.

The cancellation procedure for the Chuck E. Cheese Monthly Membership requires you to provide notice of cancellation at least 15 days before your intended cancellation date. For instance, if your monthly membership payments are due on the 15th of each month and you want your final payment to be made on April 15th, you must submit your cancellation notice no later than March 31st. It is important to note that cancellation notices cannot be submitted more than 60 days before the end of the minimum term.

To initiate the cancellation process, you must follow the online cancellation procedure outlined on the Chuck E. Cheese website. Monthly memberships cannot be cancelled over the phone, by mail, email, fax, or in person at a restaurant location. The cancellation process is designed to be fast and easy, requiring just a few clicks on their website.

It is worth mentioning that the termination fee only applies to the Monthly Membership option of the Fun Pass. If you choose the 2-Month Fun Pass option, you are not bound by the 12-month commitment and can enjoy the benefits for a one-time payment upfront.

Refund policy

Chuck E. Cheese has a strict no-refund policy for its Fun Pass membership program. The Fun Pass is a legally binding contract between the customer and CEC Entertainment, LLC, which owns and operates the franchise. The contract states that by purchasing the Fun Pass, the customer agrees to the terms and conditions of the agreement.

The Fun Pass offers two purchase options: a two-month pass or a monthly membership plan. Both options include Play Points, discounts, and other benefits, but the monthly membership requires a minimum term of 12 months. The monthly membership is a recurring monthly payment, priced per month, and the customer must agree to stay in the program for at least 12 months. The two-month pass is a one-time purchase that provides the same benefits as the monthly membership, except the customer only commits to two months and makes the entire payment upfront.

The contract explicitly states that there are no refunds on amounts paid for any monthly membership, regardless of the number of times it is used. This is reiterated in the Frequently Asked Questions (FAQ) section of the Fun Pass membership program, which states that the pass is non-refundable and cannot be exchanged for store credit or cash.

However, there are certain circumstances under which a customer may be eligible for a refund. For example, if a customer signed up for a monthly membership program that required a security deposit, they may be eligible for a full refund of their security deposit after cancelling their membership, provided that they meet certain conditions. These conditions include cancelling their membership according to the cancellation procedure outlined in the agreement, paying all amounts owed under the agreement, and ensuring that no member's pass has been revoked or suspended at the time of cancellation.

Additionally, the refund and return policy for the Chuck E. Cheese online store states that clothing items can be returned for a full refund within 30 days of delivery, as long as the items are unworn, unwashed, undamaged, and unused with all original tags and packaging. Plush toys must also be reported within 30 days of delivery and must be unworn, unwashed, undamaged, and unused with all original tags attached and packaging. Defective items can be returned for an exchange of the same item within 30 days of delivery.

It is important to note that Chuck E. Cheese's refund policies may vary by location, and customers should refer to the specific terms and conditions of their local franchise for more detailed information.

Frequently asked questions