Updating Your Chuck E. Cheese Account: A Step-By-Step Guide

Chuck E. Cheese is a family entertainment venue that offers arcade games, pizza, and birthday parties for kids. They have a rewards program that allows customers to earn points and redeem them for prizes. The company also has a mobile app that users can download to access various features, such as ordering food, reserving a birthday party, and tracking Play Pass cards. In addition, Chuck E. Cheese collects personal information from its customers, such as contact and billing information, to complete reservations and send marketing communications. This information can be updated or deleted upon request.

How to reset your password

To reset your password for your Chuck E. Cheese account, follow these steps:

• Open the Chuck E. Cheese website or mobile app.
• Navigate to the "Account" section in the menu.
• Below the sign-in button, you will see a "Forgot your password?" link. Click on it.
• You will be asked to provide your email address or username associated with your account.
• Follow the instructions provided to reset your password. This usually involves receiving a password reset link via email.
• Check your email inbox for the password reset link or instructions.
• Click on the link or follow the instructions to create a new password.
• Create a secure password that meets the website's requirements and confirm it.
• Once you have successfully reset your password, you will be able to sign in to your Chuck E. Cheese account with your new password.

Remember to choose a strong and unique password to protect your account's security. You can also update your password regularly for added security. Additionally, make sure you have access to the email address associated with your account to ensure a smooth password recovery process.

How to check your order status

To check the status of your order, you can refer to the email updates you will receive when your order has been fulfilled and shipped. You can also check your order status within your account.

After receiving your order confirmation email, you will receive another notification when your order has been shipped. This email will include a tracking number that you can use to check the status of your order. Please allow 48 hours for the tracking information to become available.

If there are any issues with your order, a service representative will contact you directly via email.

How to check your Play Point balance

To check your Play Point balance, you can refer to an Authorized Employee or use one of the kiosks available at Chuck E. Cheese's participating locations. You can also check your Play Point balance on the Play Pass page of the Chuck E. Cheese website.

Additionally, you can download the Chuck E. Cheese mobile app, which allows you to keep track of your Play Pass cards and check your Play Point and E-Ticket balances. The app is available for download on the App Store and likely on other major platforms as well.

How to delete your account

To delete your account, you can contact Chuck E. Cheese's customer support team by email at customercare@cecentertainment.com, by telephone on 972-258-8507, or by postal mail at the following address:

Marketing Department

1707 Market Place Blvd., Suite 200, Irving, TX 75063

Your request must include your first and last name, address, phone number, and email address. If you have an account, you must also provide your account information. Chuck E. Cheese will take steps to verify your identity before granting your request, which may include contacting you by telephone, text, or email.

If you have any questions or complaints regarding the privacy policy or practices, you can contact the Marketing Department at the above address, or by phone or email.

How to update your personal information

To update your personal information on your Chuck E. Cheese account, you will need to contact the company's customer support team. You can do this by emailing customercare@cecentertainment.com or by calling 888-778-7193. The team is available Monday to Friday, 8 am to 5 pm CT, and will respond to your email inquiry within 72 hours.

When contacting the team, you will need to provide your first and last name, address, phone number, and email address. If you have an account with Chuck E. Cheese, you will also need to provide your account information. To safeguard your information, the company will take steps to verify your identity before granting access or making any corrections. This may involve contacting you by telephone, text, or email.

If you have made a data deletion request, this will remove all your personal information from the company's active databases.

If you are a parent, you can, after providing proper identification, request to review, update, or delete your child's information. You can also refuse to allow CEC Entertainment to collect further information about your child by emailing customercare@cecentertainment.com.

Frequently asked questions