Bushra Griffith
There used to be a Chuck E. Cheese in Lancaster, Pennsylvania, located at 2020 Fruitville Pike, but it seems to be closed now. Reviews of the restaurant are mixed, with some praising the food and the staff, while others complain about the dirty environment and poor service.
| Characteristics | Values |
|---|---|
| Location | 2020 Fruitville Pike, Lancaster, PA 17601-7200 |
| Phone Number | +1 717-569-6771 |
| Website | https://locations.chuckecheese.com/us/pa/lancaster/2020-fruitville-pike |
| Opening Hours | 11:00 AM - 9:00 PM |
| Restaurant Status | Closed |
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What You'll Learn
Chuck E. Cheese in Lancaster is now closed
Chuck E. Cheese in Lancaster, PA is now closed. The family entertainment center and restaurant, which was located at 2020 Fruitville Pike, is no longer in operation.
The Lancaster location of Chuck E. Cheese offered a range of arcade games, in-store performances, and a diverse menu that included pizza and salad bar options. It was a popular destination for birthday parties and group events, with packages available to accommodate different group sizes and budgets.
Reviews of the Lancaster Chuck E. Cheese location on Tripadvisor provide insight into the customer experience. Some reviews mention issues with dirty bathrooms, poor food quality, and unprofessional staff. However, other reviews highlight the fun and excitement that children had playing the games and redeeming tickets for prizes.
The official website for Chuck E. Cheese in Lancaster previously allowed customers to view coupons and deals, get directions, and download the menu. It also provided information about health and safety guidelines that were being implemented for customers and staff.
While the Lancaster location may be closed, there are other Chuck E. Cheese locations in Pennsylvania that remain open. These locations offer similar entertainment and dining experiences for families.
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The Lancaster location was once criticised for poor hygiene
The Lancaster location of Chuck E. Cheese was once criticised for poor hygiene. Several reviews on Tripadvisor and Foursquare highlight issues with cleanliness at the site. One review from February 2020 mentions "dirty bathrooms, machines [that] needed to be wiped, [and] tables [that] needed to be cleaned". Another review from January 2018 describes the Lancaster location as "dirty", with specific reference to the salad bar, tables, and floors. A further review from February 2017 states that "the tables, games, condiment shakers, [and] bathrooms" were all filthy.
However, not all reviews mention hygiene issues. One review from March 2015 describes the Lancaster location as "sparkling clean", while another from October 2015 calls it "one of the nicest, cleanest, friendliest [Chuck E. Cheese locations] around".
The Lancaster location of Chuck E. Cheese appears to have been closed down, as one Tripadvisor review from October 2024 mentions that it is "CLOSED", and the official Chuck E. Cheese website does not list it among its Pennsylvania locations.
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The restaurant offered a wide selection of entertainment for kids and adults
The Lancaster Chuck E. Cheese location offered a wide selection of entertainment for kids and adults. The family fun centre offered skill-level arcade games, in-store performances, and diverse menu options. The restaurant was also a popular destination for birthday parties, offering pizza, cake, and unlimited games.
The arcade games were suitable for a range of ages, with a section for smaller children and another for older children. The games included machines that dispensed tickets, which could be redeemed for small toys and trinkets. There was also a suspended tunnel that hung from the ceiling, which was a popular attraction.
In addition to the arcade games, the Lancaster location also offered a Trampoline Zone and a pizza bar. The pizza bar offered a variety of pizzas, sandwiches, salad, and wings. The restaurant also had a security system in place, with matching bracelets for adults and children to ensure that kids were only leaving with their guardians.
The Lancaster Chuck E. Cheese was also known for its friendly staff, who were attentive and helpful in addressing any problems with the machines. The staff also offered suggestions for deals and meal options to ensure that guests got the most out of their visit.
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The staff at the Lancaster branch were reportedly inattentive and rude
There is a Chuck E. Cheese in Lancaster, PA, but it seems to have garnered mixed reviews. While some customers praised the staff as "very friendly and informative", the majority of reviews describe the staff as inattentive and rude.
One review from February 2020 describes the staff as "inattentive", stating that they were made to wait an hour for their pizza, and when they asked about it, the staff member was on their phone and responded rudely. Another review from January 2018 mentions that the staff appeared confused when they were ordering, and that the front desk staff were paying more attention to their phones than the guests. A review from February 2016 also mentions staff being on their phones and ignoring customers.
Other reviews mention staff being "young and ratchet", and one from March 2016 describes staff as "standing around on their phones" while a colleague was busy working.
The Lancaster branch of Chuck E. Cheese seems to have a problem with staff inattentiveness and rudeness, which has negatively impacted customers' experiences.
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The food at Chuck E. Cheese was described as average
There used to be a Chuck E. Cheese in Lancaster, PA, but it seems to be closed now. The food at Chuck E. Cheese was described as average in several reviews. One review from July 2015 described the value as "average", but did not specify whether they were talking about the food or the overall experience. Another review from September 2015 described the food as "bare bones", with a "lot of damaged and wilted offerings in greens", but called the pizza "what you'd expect". A review from March 2016 mentioned that the food came out quickly, but that the pizza was soggy and undercooked. A review from July 2016 mentioned that the pizza was stale, and that the salad bar had been reduced to lettuce.
Other reviews were more positive about the food. A review from March 2015 described the pizza as "very good", and a review from October 2015 described the food as "delicious", specifically mentioning the salad bar and pizza. It's worth noting that these reviews are a few years old and may not reflect the current state of the restaurant.
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Frequently asked questions
Yes, there is a Chuck E. Cheese in Lancaster, PA.
The address is 2020 Fruitville Pike, Lancaster, PA 17601-7200.
The opening hours are 11:00 AM - 9:00 PM.
Some reviews include:
- "This place is filthy! The tables, games, condiment shakers, bathrooms and the people who work here."
- "I'll stick with the Wyomissing location...Let's start with how dirty this location is."
- "I bathroom was nasty I rather use a port a john."
- "A Great Experience For Kids!!...My daughters entered there eyes lit up."
There are skill-level arcade games, rides, and in-store performances. There is also a pizza bar and a salad bar.
