Patrick Oconnell
Swiss cheese has long been a popular choice for sandwiches, with many customers opting for classic combinations such as ham and Swiss or turkey and Swiss. However, in recent times, customers of the sandwich chain Subway have noticed the absence of Swiss cheese in their local stores. This has sparked discussions and concerns among loyal customers, with some expressing disappointment and even stating that they might take their business elsewhere. While some Subway stores claim to have discontinued Swiss cheese due to supply issues, others believe the chain might be phasing out custom sandwiches in favour of a pre-established menu.
| Characteristics | Values |
|---|---|
| Swiss cheese availability | Discontinued in some Subway stores |
| Locations | Canada, Pennsylvania, and some other states in the US |
| Time | April or May 2023 |
| Reason | Difficulty in obtaining the product from distributors |
| Customer response | Disappointment, threats to switch to other sandwich stores |
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What You'll Learn
Some Subways in North America have stopped serving Swiss cheese
Some Subway restaurants in North America have stopped serving Swiss cheese. This has left some customers disappointed, with some threatening to stop eating at Subway altogether. One customer from Canada reported that their store got rid of Swiss cheese in April or May of the previous year, and that they had heard similar reports from other stores in the country.
Another customer from Pennsylvania expressed their disappointment at the change, noting that ham and Swiss or turkey and Swiss sandwiches are popular in NYC and other places. They also noted that they would no longer eat at Subway as a result. Other customers have reported that their local Subways have never served Swiss cheese, and that they are tired of people asking for it.
It appears that the decision to remove Swiss cheese from the menu may have been made at the distributor level, as some stores have reported difficulty in obtaining it. It is also worth noting that Subway appears to be phasing out custom sandwiches in favor of a pre-established menu, particularly on their app. This could be a contributing factor to the unavailability of Swiss cheese at some locations.
While the decision to remove Swiss cheese from the menu may disappoint some customers, it is important to note that Subway offers a variety of other cheeses, such as provolone, that can be used as a substitute.
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It's still available in some locations, but not on the app
Swiss cheese has been discontinued at several Subway locations, but it is still available at select outlets. However, it is not listed as an option on the app, even at locations where it is available. This has been a source of disappointment for many customers, especially those who consider Swiss cheese an essential component of their favourite sandwiches.
One customer on Reddit shared that Swiss cheese was unavailable at a Subway restaurant they visited, despite being listed on the menu. They were informed that the item had been discontinued. This experience prompted the customer to consider switching to another store to satisfy their preference for Swiss cheese on their subs.
Another customer expressed their frustration with the unavailability of Swiss cheese at their local Subway, noting that popular sandwiches in delis often feature combinations like ham and Swiss or turkey and Swiss. They emphasised that while Subway offers delicious turkey, the absence of Swiss cheese diminishes their enjoyment.
In Canada, a Subway employee confirmed that Swiss cheese was removed from the menu in April or May of the previous year. They attributed the decision to challenges in sourcing Swiss cheese and green olives from their distributors. The employee also mentioned hearing rumours about the impending discontinuation of regular mustard.
The availability of Swiss cheese at Subway seems to vary across locations, and customers have shared their experiences of encountering it in certain stores while it remains absent in others. Some customers have adapted by requesting substitutions, such as provolone, in their orders.
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Customers are disappointed and may stop eating there
Customers are disappointed with the removal of Swiss cheese from Subway's menu, with some even considering stopping their patronage of the restaurant chain. One customer expressed their disappointment, stating that they have been promoting Subway but now do not want to eat there anymore. They also mentioned that the absence of Swiss cheese affects their ability to enjoy the restaurant's turkey offerings. Another customer shared that they will have to start getting their subs from a different store due to the unavailability of Swiss cheese at Subway.
The disappointment among customers is not limited to a specific location, as evidenced by reports from Canada, Pennsylvania, and other regions. Some customers have taken to online forums to express their sadness and frustration over the change. One customer pointed out that Swiss cheese is a crucial component of popular sandwiches, such as ham and Swiss or turkey and Swiss. They emphasized that without Swiss cheese, they would be less inclined to choose Subway.
The removal of Swiss cheese from the menu seems to be a broader trend, as some Subways have not carried it for years, and it has never been available in some locations. This inconsistency in menu offerings across different Subways has led to confusion and disappointment among customers. Some customers have tried to request Swiss cheese through the app, but their requests have not always been fulfilled.
The decision to discontinue Swiss cheese at Subway appears to be a strategic one, as the chain may be shifting towards a pre-established menu, particularly on their app. This shift could be a marketing technique to promote specific items and generate bursts of sales. However, some customers perceive this change as a drawback, feeling that Subway is slacking or not meeting their expectations.
The disappointment over the removal of Swiss cheese is compounded by the potential phasing out of custom sandwiches. Customers value the ability to customize their orders and have their unique preferences met. With Swiss cheese no longer available and limited-time offerings being discontinued, customers feel that their choices are restricted, impacting their satisfaction and loyalty to the brand.
The response from customers highlights the importance of menu offerings and customization in their dining choices. While Subway's decision to remove Swiss cheese may have been driven by operational or strategic considerations, it has inadvertently led to disappointed customers who may take their business elsewhere. To retain customers and maintain their satisfaction, it is crucial for restaurants to carefully consider the impact of menu changes and find a balance between operational needs and customer expectations.
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Subway may be phasing out custom sandwiches
It appears that Subway may be phasing out custom sandwiches and focusing on a pre-established menu, particularly on its app. This is according to a Reddit user, who also claimed that their Subway market had not carried Swiss cheese for a long time.
The same user also stated that Swiss cheese was available for a limited time a couple of years ago before being removed from the menu. This is echoed by several other Reddit users, who have noticed the absence of Swiss cheese at their local Subway restaurants. One user from Canada reported that their store got rid of Swiss cheese in April or May of the previous year.
The apparent phasing out of custom sandwiches and the removal of Swiss cheese from the menu has disappointed some customers, who have expressed their frustration online. Some have even stated that they will no longer eat at Subway due to these changes.
While the reasons for these changes are unclear, one Reddit user speculated that it could be a marketing technique to promote a burst of sales. It is worth noting that Subway has not officially announced any plans to phase out custom sandwiches, and the observations made by customers may vary by location.
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It's difficult to get green olives from Subway's distributor
It appears that Subway has indeed removed Swiss cheese from their menus, with some customers noticing its absence as early as October 2023. This decision seems to have been implemented across various locations, including Canada, Pennsylvania, and other regions.
While the official reason for discontinuing Swiss cheese is unclear, one Subway employee in Canada provided some insight. They mentioned that, in addition to Swiss cheese, the availability of green olives had become increasingly challenging due to distributor issues. As a result, Subway opted to remove green olives from their menu.
The unavailability of Swiss cheese and green olives has sparked disappointment among certain customers, particularly those who favored specific sandwich combinations featuring these ingredients. Some patrons have expressed their dissatisfaction with Subway's menu alterations, threatening to take their business elsewhere.
It is worth noting that the availability of ingredients can vary across different Subway locations. While some stores may have discontinued Swiss cheese and green olives, others might still offer them. Additionally, there are mentions of difficulties in obtaining other ingredients, such as regular mustard, further complicating the customization options for customers.
The challenges in acquiring green olives from Subway's distributor could be attributed to various factors, such as supply chain disruptions, changes in distributor inventory, or contractual issues. These obstacles have seemingly prompted Subway to make the difficult decision to remove green olives from their menus, at least in certain regions.
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Frequently asked questions
Yes, some Subway stores have stopped carrying Swiss cheese. This decision might be due to difficulties in obtaining Swiss cheese from distributors.
There could be a number of reasons why Subway decided to stop carrying Swiss cheese. One possible reason is supply chain issues, as suggested by a Reddit user who works at a Subway restaurant in Canada.
It is unclear if all Subway stores are getting rid of Swiss cheese. Some customers have reported that their local Subway still carries Swiss cheese, while others have expressed disappointment that it is no longer available in their area.
If you are looking for a substitute for Swiss cheese at Subway, you could consider Provolone cheese. Some customers have mentioned that they ask for Provolone as a replacement when Swiss cheese is unavailable.
