Chuck E. Cheese's Sanitation: Is It Up To Scratch?

Chuck E. Cheese is an American entertainment restaurant chain that combines arcade games, amusement rides, and musical shows with pizza and other food items. The chain has been criticised by customers for issues with customer service, food quality, and hygiene. However, the company has also made efforts to improve cleanliness and safety, partnering with Ecolab, a global leader in cleaning and disinfection, to implement high standards of cleanliness in its fun centres across the U.S.

Chuck E. Cheese's Ecolab Science Certified™ Program

Chuck E. Cheese has always been committed to the health and safety of its guests and employees. To further strengthen this commitment, Chuck E. Cheese is proud to be a part of the Ecolab Science Certified™ Program and has earned the Ecolab Science Certified™ Seal.

Ecolab is a global leader in cleaning and disinfection with decades of expertise in the science of cleaning and hygiene. Through this partnership and our strong commitment to a higher level of cleanliness, our guests can count on having a safe and clean experience when they visit their local Chuck E. Cheese.

The Ecolab Science Certified™ Program helps deliver a high standard of cleanliness through four key elements:

• Create Clean: This involves the use of hospital-grade disinfecting products approved by regulatory authorities, food-contact sanitizers, and cleaning products. The program also includes elevated hygiene standards and protocols informed by the U.S. Centers for Disease Control and Prevention (CDC) guidelines.
• Check Clean: This includes detailed public health and food safety training for employees and periodic auditing to ensure that procedures are being followed consistently.
• See Clean: Front-of-house cleaning and disinfecting procedures and signage are implemented to ensure that guests can see the cleaning practices in action.
• Believe Clean: The Ecolab Science Certified™ Seal is displayed as a visible sign of assurance that Chuck E. Cheese meets the highest standards of cleanliness and hygiene.

In addition to the Ecolab Science Certified™ Program, Chuck E. Cheese has implemented other safe and clean measures, including hand-sanitizing stations, no-touch payments, and the acceptance of face coverings, following local laws and regulations.

Hand-sanitizing stations

Chuck E. Cheese has implemented several measures to ensure the safety and sanitation of its premises. One of these measures is the installation of hand-sanitizing stations. These stations are part of the company's commitment to providing a clean and safe environment for its guests and employees.

The hand-sanitizing stations are designed to be easily accessible and visible to customers. They are typically placed near the entrance and exit points of the fun centers. The stations are equipped with hand sanitizer dispensers that are regularly refilled and maintained. The hand sanitizer used is an alcohol-based sanitizer that is effective in killing most germs and viruses, including COVID-19.

In addition to the hand-sanitizing stations, Chuck E. Cheese has also implemented other safety measures, such as private early access birthday parties, no-touch payment options, touchless e-tickets, and MERV-10 air filtration systems. These measures work together to create a safe and enjoyable environment for families.

The company's commitment to health and safety is further demonstrated by its partnership with Ecolab, a global leader in cleaning and disinfection. Through this partnership, Chuck E. Cheese has earned the Ecolab Science Certified seal, which assures guests that they are visiting a safe and clean environment.

The hand-sanitizing stations are just one component of Chuck E. Cheese's comprehensive approach to sanitation and safety, ensuring that families can enjoy their visit with peace of mind.

Kid Check® system

The Kid Check® system is a fast, easy-to-use, and secure children's check-in system. It offers extensive security features, express check-in, comprehensive reporting, roster check-in, and check-in surveys, among other features. The system is designed to be user-friendly for both parents and administrators, with options for mobile check-in and express check-in.

Kid Check®’s mobile check-in options provide added flexibility and convenience to the children’s check-in process. Parents can start the check-in process remotely using their mobile devices, and child name badges and guardian receipts are printed when they arrive at the facility. This eliminates the need for waiting in line and reduces the need for intervention from the organisation.

Kid Check® also offers a mobile check-in station option, where an iPhone, iPad, or Android tablet is set up as the check-in station. This option provides added flexibility and convenience, short check-in lines, and a personal touch. Volunteers can also use the device to check families in as they walk around. This option requires a check-in license on the mobile device, a KidCheck ExpressHub, and a label printer for label printing.

Kid Check®’s customers have praised the system for its ease of use, security, affordability, and comprehensive features. The system has been described as reliable, user-friendly, and robust, with excellent customer service and support. Overall, Kid Check® is a highly recommended check-in system that improves security and efficiency for children's check-in processes.

Food safety

Clean Fun with Ecolab

Chuck E. Cheese has partnered with Ecolab, a global leader in cleaning and disinfection, to ensure a high standard of cleanliness and hygiene across its fun centers in the US. As part of this partnership, Chuck E. Cheese uses hospital-grade disinfectants and food-contact sanitizers, follows elevated hygiene standards and protocols informed by the CDC guidelines, and implements front-of-house cleaning and disinfecting procedures with visible signage. This commitment to cleanliness has earned them the Ecolab Science Certified™ seal.

Reducing the Risk of Exposure to Viruses

In addition to the Ecolab partnership, Chuck E. Cheese has implemented several measures to reduce the risk of exposure to viruses, including:

• Hand-sanitizing stations throughout the fun centers.
• Offering private, early access birthday parties.
• Accepting no-touch payments and touchless e-tickets.
• Using MERV-10 air filtration systems.
• Encouraging the use of face coverings, especially when required by local laws.

Play Safely with Kid Check®

The Kid Check® system at Chuck E. Cheese ensures that children can play freely while providing peace of mind to parents and guardians. Upon entry, both children and adults receive an invisible, matching stamp. This stamp is checked when leaving to ensure that everybody who comes together also leaves together. Additionally, the Kid Check program utilizes cameras to continuously record visual images, though it is not a substitute for adult supervision, and parents or guardians are expected to supervise their children during their visit.

Food Offerings

Chuck E. Cheese offers a variety of food options, including pizza, wings, sandwiches, salads, desserts, and alcoholic and non-alcoholic beverages. They also have gluten-free and vegetarian options available. The company takes food allergies and special dietary requirements seriously and encourages guests to inform staff of any allergies or dietary restrictions when ordering.

Staff behaviour

On the other hand, several reviews mention friendly and helpful staff, and one review mentions staff going above and beyond to help a customer find a lost watch.

In response to the COVID-19 pandemic, Chuck E. Cheese has implemented several measures to improve cleanliness and reduce the risk of virus exposure, including hand-sanitizing stations, no-touch payments, and touchless e-tickets. The company has also partnered with Ecolab, a global leader in cleaning and disinfection, to implement elevated hygiene standards and protocols.

Frequently asked questions