
Kraft has grown from a small cheese factory to a multinational food conglomerate. The company's boxed macaroni and cheese has been a staple in American households for decades. However, some customers have noticed that their mac and cheese appears to be less cheesy than before, and the color seems off. Kraft has also faced challenges with packaging, resulting in recalls due to potential contamination with metal particles. The company has since committed to reducing its environmental impact by decreasing plastic packaging and aiming for more recyclable, reusable, or biodegradable alternatives.
| Characteristics | Values |
|---|---|
| Kraft's Mac & Cheese boxes have less cheese | Yes, according to some customers |
| Kraft's Mac & Cheese boxes have a different color | Yes, according to some customers, it is yellow instead of bright orange |
| Kraft's revenue from cheese products | Stagnated due to the negative health impacts of ultra-processed foods |
| Kraft's recommended shelf life for Mac & Cheese | 8 months |
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What You'll Learn

Kraft Mac & Cheese's reduced cheesiness
Kraft Mac & Cheese has been a popular food item, with the company selling more than one million boxes per day of the original product. However, some customers have noticed a change in the product, specifically a reduction in its cheesiness.
Several customers have reported that Kraft Mac & Cheese seems to be less cheesy than it used to be. They have expressed their disappointment, as the product usually had a strong cheesy flavor that they enjoyed. In addition to the reduced cheesiness, some customers have also noticed a change in the color of the product, commenting that it appears more yellow than the bright orange color typically associated with Kraft Mac & Cheese. This has led some to speculate that the company may have inadvertently used the wrong type of macaroni noodles in their packaging.
The perceived reduction in cheesiness could be attributed to various factors. One possibility is that Kraft has modified the recipe or adjusted the ratio of cheese to macaroni in their product. This could be a deliberate decision by the company or a response to supply chain constraints or ingredient shortages. It is also possible that the recipe remains unchanged, but variations in production processes or ingredient sourcing may have led to subtle differences in taste and appearance.
Another factor to consider is Kraft's history with processed cheese. The company was built on the idea of using leftover scraps of cheddar to create a smooth, spreadable cheese with an extended shelf life. While this innovation was groundbreaking at the time, Kraft later faced scrutiny over the potential negative health impacts of ultra-processed foods, which may have influenced their product offerings and ingredient choices.
Regardless of the reasons behind the perceived reduction in cheesiness, it is essential to recognize that customer satisfaction is paramount. Kraft may consider addressing these concerns through transparent communication or product adjustments to ensure that their Mac & Cheese continues to meet the expectations of their loyal customers.
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Kraft's recall of 36,000 cheese slices
Kraft Heinz recalled around 36,000 cases of its cheese slices due to a manufacturing issue with the packaging that posed a choking hazard. The recall was a precautionary measure after a temporary issue with one of the wrapping machines, which caused a thin strip of plastic film to remain on the slice even after removing the wrapper. This posed a potential gagging or choking hazard for consumers if the film stuck to the slice and was not removed.
The affected products were the 16 oz. Kraft Singles American Pasteurized Prepared Cheese Product with an individual package UPC of "0 2100061526 1" and a "Best When Used By" date between 10 January 2024 and 27 January 2024. The recall also included the 3 lb. multipacks of the same product with a carton UPC of "0 2100060491 3" and a "Best When Used By" date between 9 January 2024 and 16 January 2024.
Kraft instructed consumers who had purchased the affected products to refrain from consuming them and to return them to the store of purchase for an exchange or refund. The company also provided a contact number for clarifying questions about the recall and reimbursement.
This incident was not an isolated one for Kraft, as the company had previously faced another packaging issue involving metal particles in its "Cheese Dinner" and "Kraft Macaroni" products. Despite no reported injuries, Kraft recalled approximately 242,000 cases after receiving customer complaints. These recurring packaging problems have prompted Kraft Heinz to focus on safer and more sustainable packaging solutions, including reducing its reliance on plastic packaging and setting goals for decreased virgin plastic use by 2025.
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Kraft's sustainability efforts
One of Kraft's key sustainability efforts is reducing its reliance on plastic packaging. The company has committed to making all of its packaging recyclable, reused, or biodegradable by 2025. To achieve this goal, Kraft is redesigning its packaging to use less plastic, substituting other materials for plastic where possible, and increasing recycling and reuse initiatives. Additionally, Kraft has partnered with environmental consulting firms to accurately assess the recyclability, reusability, and biodegradability of its packaging.
Kraft is also working to reduce its greenhouse gas emissions, energy consumption, water consumption, and solid landfill waste. By 2020, the company aimed to reduce these areas by 15% from its 2015 baseline. To achieve these goals, Kraft has implemented new technologies and more efficient equipment, optimized business and manufacturing processes, and collaborated with experts in the energy sector to identify energy-saving projects.
In terms of water conservation, Kraft has implemented measures such as water recycling, upgrading water treatment plants, and working with growers and manufacturers to reduce water consumption in crop irrigation and manufacturing processes.
The company has also set goals to improve the health and nutrition of its products. By 2025, Kraft aims to reduce total sugar in its global portfolio by more than 60 million pounds and additional sodium in its BBQ sauce and salad dressings by 5%. Additionally, Kraft plans to increase its plant-based offerings and improve the use and transparency of simpler ingredients.
Kraft has also committed to purchasing 100% sustainable and traceable palm oil by 2022 and to providing 1.5 billion meals to people in need by 2025. The company promotes employee volunteerism and strategic investments to address hunger and improve nutrition globally and in the communities where its employees live and work.
Furthermore, Kraft has demonstrated environmental responsibility in its paper, packaging, and manufacturing operations. The company constructed the world's first paper mill capable of producing linerboard from 100% post-consumer waste fiber and water. Additionally, Kraft developed the award-winning "Closing the Loop" program, which collects and transforms old corrugated cases into high-performance linerboard made from 100% post-consumer fiber and recycled water.
Overall, Kraft's sustainability efforts encompass a wide range of initiatives aimed at reducing the company's environmental impact, improving product health and nutrition, and contributing to global sustainability.
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Kraft's revenue decline
Kraft Heinz, the third-largest food and beverage company in North America and fifth-largest in the world, has experienced fluctuations in its revenue in recent years. In 2017, the company reported annual revenue of $26.2 billion, a slight decline of 0.6% compared to the previous fiscal cycle. The following year, in 2018, Kraft Heinz's shares traded at over $61 per share, and its market capitalization was valued at over $136 billion.
However, in February 2019, Kraft's shares plummeted to below $35, and the company reported a staggering $10.2 billion loss for the year. This decline in fortunes prompted the company to take a $15.4 billion writedown of its Kraft and Oscar Mayer brands and cut its dividend. Additionally, the US Securities and Exchange Commission launched an investigation into its accounting practices. To address these issues, Kraft Heinz brought back its former CFO, Paulo Basilio, who assumed the position until 2017.
In 2019, Kraft Heinz continued to make strategic moves to improve its financial position. The company acquired the Primal Kitchen brand for $200 million, expecting to generate $50 million in new annual revenue. However, they also sold their Indian nutritional beverage assets, including Complan and Glucon-D, to Zydus Wellness. These decisions reflected Kraft's focus on optimizing its brand portfolio and adapting to market demands.
By 2020, Kraft Heinz announced its Q4 results, showcasing a 6.2 percent increase in sales and over $26 billion in revenue. This positive trajectory continued into 2021, with the company making several acquisitions, including Hemmer, a Brazilian condiment and sauce company, and an 85% stake in the German spice startup, Just Spices GmbH.
While Kraft Heinz has experienced revenue declines and challenges, they have also demonstrated resilience and a commitment to adapting their strategies. Their acquisitions and brand optimizations reflect a proactive approach to staying competitive in a dynamic market. As of 2021, Kraft Heinz maintained its position as a significant player in the food and beverage industry, generating over $26 billion in annual sales.
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Kraft's scandal over ingredients
Krafts scandal over ingredients
Kraft has grown from a small cheese factory to a multi-national food conglomerate. It all started with processed cheese over 100 years ago in the mid-1910s. Canadian-born businessman and company founder James L. Kraft discovered a way to turn leftover scraps of cheddar into a smooth, spreadable cheese with a longer shelf life and consistent taste. This discovery was a game-changer for the company. During World War I, Kraft supplied 6 million pounds of cheese to feed American soldiers. They also invented other iconic foods like packaged macaroni and cheese, which gained traction during the Great Depression.
However, by the early 2000s, Americans became aware of the potential negative health impacts of ultra-processed foods. Kraft faced scandals over its ingredients, and revenue from its cheese products stagnated. Warren Buffett financed a merger between Kraft and Heinz in 2015. Despite this, Kraft announced a $15.4 billion impairment charge in 2019, indicating a decline in the value of its brand portfolio.
Kraft has also faced other issues with its products, such as a recall of approximately 242,000 'Cheese Dinner' and 'Kraft Macaroni' cases due to the presence of small pieces of metal. In addition, some customers have noticed a change in the flavour and texture of Kraft's macaroni and cheese, claiming that it is less cheesy and has a different colour than expected.
Despite these challenges, Kraft remains a prominent brand, selling more than one million boxes per day of its original Kraft Mac & Cheese. The company continues to innovate, introducing new flavours and varieties to meet consumer demands and preferences.
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Frequently asked questions
It is unclear if Kraft has reduced the amount of cheese in their boxes. However, some customers have noticed that their products seem less cheesy and have a different color.
Kraft may reduce the amount of cheese in their boxes to cut costs and improve profit margins.
Kraft has faced scandals over the ingredients in their ultra-processed cheese products, leading to stagnated revenue. In response, the company has expanded its product offerings, including introducing new flavors such as Jalapeño and Ranch, and Smoky Barbecue.
Kraft has committed to reducing its environmental impact by reducing its reliance on plastic packaging. The company aims to make all its packaging recyclable, reused, or biodegradable by 2025.
According to Kraft, their boxed macaroni and cheese has a shelf life of about eight months. However, the FDA notes that many packaged foods are safe beyond their expiration dates, and dried pasta can last up to five years.

























