Bushra Griffith
Chuck E. Cheese is an American entertainment restaurant chain, with locations across the US, Canada, and 16 other countries. The chain is famous for its arcade games, amusement rides, and musical shows, as well as its pizza and other food items. An entry-level position at Chuck E. Cheese is the Opening Coordinator role, which is responsible for ensuring that everything is ready before the restaurant opens for the day. This includes setting up birthday parties, supervising cast members, and making decisions to ensure product quality and store cleanliness.
What You'll Learn
Ensuring the games are ready
To ensure the games are ready, an opening coordinator will need to be familiar with the wide range of games available at Chuck E. Cheese. This includes arcade games, video games, skill games, rides, and animatronic shows. They will need to check that all the games are set up correctly and are in working order. This may involve some light maintenance or repair work, or it could be as simple as turning on the games and ensuring they are functioning properly.
In addition to the games themselves, an opening coordinator will also need to make sure that the game room is clean, tidy, and safe for guests. This includes ensuring that any lights, sounds, or other special effects are working correctly and creating the fun atmosphere that Chuck E. Cheese is known for.
Furthermore, an opening coordinator will play an important role in ensuring that the games are well-stocked with prizes and that these prizes are displayed attractively. They may also be responsible for ordering new prizes and ensuring that the game room always has a good variety of options to choose from.
Finally, an opening coordinator will need to be aware of any new games or attractions that Chuck E. Cheese is promoting and ensure that these are highlighted for guests. This could include limited-time offers or discounts on certain games, or it could be entirely new games that have been introduced to the game room. By staying up-to-date with the latest offerings, the opening coordinator can create an exciting and engaging environment for guests, ensuring they have a magical experience.
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Setting up birthday parties
Chuck E. Cheese offers Fun, Mega, and Ultimate birthday party packages, as well as Early Access Mega and Ultimate packages. The packages include game play, pizza, drinks, a reserved party table for 2 hours, table decorations, a live birthday show with Chuck E. Cheese, and a special Ticket Blaster experience for the birthday child.
The opening coordinator would be responsible for setting up the reserved party table, which includes table decorations, place settings, and other items covered by the chosen package. They would also need to ensure that the games and prizes are ready for the party, as well as coordinate with the assigned personnel to ensure a smooth and enjoyable experience for the birthday child and their guests.
In addition, the opening coordinator may be involved in receiving deliveries and following security procedures related to the birthday parties. They would also evaluate birthday survey results to improve the party experience and ensure customer satisfaction.
By setting up birthday parties and coordinating the necessary resources, the opening coordinator plays a crucial role in creating positive, lifelong memories for families celebrating at Chuck E. Cheese.
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Supervising cast members
As an Opening Coordinator, you will be responsible for supervising the Cast Members, who are responsible for creating incredible experiences for guests. This includes ensuring the food is delicious, the games are up and running, the parties are magical, and the guests are thrilled.
To effectively supervise the Cast Members, you will need to have strong leadership skills and be able to provide clear direction and guidance. You will also need to be able to motivate and inspire your team to deliver exceptional customer service.
It is important to foster a positive and collaborative team environment, where Cast Members feel valued and supported. This includes recognising their achievements and providing constructive feedback to help them improve.
Additionally, you will need to ensure that Cast Members are complying with company policies and procedures, and addressing any issues or concerns that may arise. This may involve handling conflicts or disputes and ensuring that the team is resolving customer complaints effectively.
Effective communication and time management skills are crucial for this role, as you will need to coordinate the Cast Members' schedules, duties, and breaks. You will also need to be able to adapt to changing circumstances and prioritise tasks to ensure the smooth and efficient operation of the restaurant.
Overall, the supervision of Cast Members is a critical aspect of the Opening Coordinator role at Chuck E. Cheese. It requires strong leadership, communication, and interpersonal skills to motivate and inspire the team, while also ensuring compliance with company standards and policies.
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Understanding cost control
As an entry-level supervisor, or Opening Coordinator, at Chuck E. Cheese, you will need to understand cost control procedures, financial accounting, inventory levels and labour management. This role is responsible for ensuring that the business operates within its means and that all financial decisions are made with the bottom line in mind.
Financial Accounting
You will need to be able to read and understand financial statements, such as profit and loss statements, balance sheets and cash flow statements. This will allow you to monitor the financial health of the business and make informed decisions about cost control.
Inventory Levels
Understanding inventory levels is crucial to cost control. As an Opening Coordinator, you will need to ensure that there is enough stock to meet demand, but not so much that it becomes wasteful. This includes food and drink inventory, as well as prizes and other merchandise.
Labour Management
Labour is one of the largest expenses for any business, and as an Opening Coordinator, you will be responsible for ensuring that labour costs are managed effectively. This includes ensuring that there are enough staff to cover all areas of the business, without having too many people on shift at once.
Cost Control Procedures
You will need to implement and oversee cost control procedures, such as monitoring expenses, creating budgets and forecasting future costs. This will involve working closely with other areas of the business, such as procurement, to ensure that costs are kept under control.
Profitability
Ultimately, as an Opening Coordinator, you will be responsible for ensuring the profitability of your Chuck E. Cheese location. This will involve making daily decisions that balance cost control with the need to provide a fun and memorable experience for customers. It is a challenging role but one that is crucial to the success of the business.
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Receiving deliveries
As an opening coordinator at Chuck E. Cheese, you will be responsible for receiving deliveries and ensuring that all security procedures are followed. This is an important task, as it involves handling and securing valuable goods and equipment that are essential for the smooth operation of the restaurant.
When receiving deliveries, you will need to check that the items delivered match the order placed by the restaurant. This includes verifying the quantity, quality, and condition of the products. It is crucial to report any discrepancies or damages to the appropriate channels promptly. You will also be in charge of unloading the deliveries and transporting them to their designated storage areas. This task requires attention to detail and a careful approach to avoid any damage or misplacement of items.
In addition to inspecting and storing the deliveries, you will play a vital role in maintaining inventory levels and stock management. You will need to keep accurate records of the items received and ensure that they are properly organised and accessible when needed. Proper stock management is essential to ensure the restaurant can meet customer demands and provide a seamless experience for its guests.
Furthermore, as an opening coordinator, you will be responsible for ensuring that all deliveries comply with the company's health and safety standards. This includes checking the freshness and quality of food items, verifying expiration dates, and ensuring proper storage conditions are met. By upholding these standards, you contribute to the overall food safety and guest satisfaction at Chuck E. Cheese.
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Frequently asked questions
An opening coordinator at Chuck E. Cheese is responsible for making sure that everything is ready before the restaurant opens for the day. This includes ensuring that the games, food, prizes, and other fun activities are ready to go. They also make daily decisions that ensure product quality, store cleanliness, and other company standards are met.
The minimum qualifications for the role include the ability to work 35+ hours a week, a high school diploma or GED, being at least 18 years of age, and having at least six months of supervisory experience, preferably in the food service industry.
The working hours for an opening coordinator at Chuck E. Cheese are typically weekdays from mornings to mid-afternoon and anytime during the weekends.
Some skills that Chuck E. Cheese looks for in an opening coordinator candidate include coaching and developing others, effective communication, and time and priority management.
